Data Retention & Deletion

Last Updated: March 8, 2026

This policy explains how Local Motion retains data and how deletion requests are handled. It should be read together with our Master Privacy Policy, Driver Privacy Policy, and Payment & Billing Terms.

1. What We Retain

Account Records: User profiles, verification statuses, and onboarding records. These are generally retained while an account is active and, for core account records, generally for up to three (3) years after last interaction unless a longer period is required or permitted.
Agreements: Signed Independent Contractor Agreements and signature certificates. These are generally retained for at least the term of the applicable relationship and then for a reasonable period for contractual enforcement, audits, dispute resolution, and legal compliance.
Location Logs: GPS logs and derived mileage data used for eligibility, statements, and auditing. These are generally retained through active campaign operations and related billing/dispute windows, and may be retained longer for fraud prevention, disputes, audits, and legal compliance.
Billing & Payments: Invoices, statements, payout records, and payment status history. These are generally retained for accounting/tax, reconciliation, chargeback, and audit purposes and, for core transaction records, generally for up to three (3) years after last interaction unless a longer period is required or permitted.
Support & Communications: Support tickets, inbox messages, and related attachments. These are generally retained for the active support lifecycle and for a reasonable follow-up period for dispute handling, quality review, and compliance recordkeeping.
Security & Fraud: Audit logs and risk flags used to protect the Platform. These are generally retained for as long as reasonably necessary to detect, investigate, mitigate, and prevent abuse or security incidents.

2. Retention Purposes

We retain data as reasonably necessary to operate the Platform, provide services, prevent fraud, resolve disputes, comply with legal obligations, and maintain financial and tax records.

Retention and deletion handling may differ depending on whether you are a Driver, Advertiser/business user, or general website/app user, based on the services used and the data involved.

We may delete, aggregate, anonymize, or de-identify certain information instead of fully erasing it, where permitted by law.

Aggregated, de-identified, pseudonymous, or otherwise non-personal data may be retained for analytics, fraud prevention, audits, operations, and product improvement, provided it does not reasonably identify an individual.

3. Deletion Requests

You can submit a deletion request in the app. Requests are reviewed and may be denied or delayed if retention is required for legal, payment, fraud prevention, or operational reasons.

Account deactivation, closure, or termination does not necessarily mean immediate deletion of all related records.

Before processing deletion or access requests, Local Motion may require identity verification, account verification, and/or clarification of the request.

Deletion may be denied, delayed, or limited where data is reasonably needed for fraud prevention, chargebacks, payout reconciliation, tax/accounting, disputes, audits, security incidents, legal claims, contractual enforcement, subpoenas, court orders, legal holds, or law-enforcement compliance.

Local Motion may pause or defer deletion where there is an active fraud review, payment dispute, chargeback, safety investigation, litigation threat, regulatory inquiry, campaign dispute, or other legitimate hold reason.

Deletion may not be immediate or complete across all systems at once due to technical, operational, legal, or security constraints.

Deleted data may remain in backups, archives, logs, or disaster-recovery systems for a limited period before being overwritten or removed in the ordinary course.

Where appropriate, Local Motion may forward deletion requests to relevant processors or service providers. Third parties may retain data under their own legal obligations, technical requirements, and privacy policies.